Quality Question Bank
for Exam preparation

Q2. Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis ______________.

1. compares the error rate with the pass rate to determine the allowable number of errors per 1,000
2. compares the error rate of individuals to determine the compensation for bonuses
3. is a method of rejecting errors or variances from standards following self-inspection
4. is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
5. counts errors or failures to determine the added cost of all operations that do not meet the requirements

Q3. Quality Circles members are ______________

1. Paid according to their contribution to quality
2. External consultants designed to provide training in the use of Quality tools
3. Always machine operators
4. None of the three.

Q4. Quality planning is:

1. evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
2. taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
3. assuring the production of goods that meet the highest standards of luxury
4. identifying which quality standards are relevant to the project and determining how to satisfy them
5. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance

Q5. A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:

1. Pareto Diagram
2. Statistical Histogram
3. Juran Histogram
4. Fishbone Diagram

Q6. According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems

1. correct
2. correct to some extent
3. correct to great extent
4. Taguchi

Q7. Check the following statements for being applicable to JIT

1. JIT is only useful in a high product variety environment
2. JIT pushes inventory through the operations process
3. JIT will overcome poor component manufacture
4. JIT seeks to reduce inventory in an effort to reduce waste

Q8. An unbiased dice is rolled once. The probability of getting a number greater than 4 is:

1. ¼
2. 1/6
3. ½
4. 1/3

Q9. The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?

1. The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
2. A and D
3. In order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected
4. Generally, 80% of the quality control problems are justifiable for correction via costbenefit analysis. The remaining 20% are not financially worthy of improvement efforts
5. In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected

Q10. The taste of burgers across all McDonald outlets should be same. This is an example of ______________.

1. Sensory critical to quality Characteristic
2. Physical critical to Quality Characteristic
3. Time Orientation critical to Quality Characteristic
4. None of the above